Returns & Exchanges
Due to the perishable nature of our food products, we cannot accept physical returns; however, if your order arrives damaged or incorrect, we are committed to making it right with a full refund or replacement. Please contact us within 48 hours of delivery to report any issues with your culinary experience.
Document the Issue
Take clear photos of the damaged product or incorrect item, including the packaging and shipping label for our quality control team.
Contact Support
Email our team at [email protected] with your order number and the photos attached to initiate a claim.
Review Process
Our team will review your request within 24 business hours to verify the error or damage incurred during transit.
Resolution
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing